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Explainer-Video.uk: Legal & Policy Terms and Conditions

Complete terms, policies, and legal information for all services provided by Explainer Video UK, trading under Voliciti Group Ventures Ltd.

Privacy & Data Protection
1. Privacy Policy

Last Updated: [Insert Date]

At Explainer-Video.uk (trading as Virtual Auto Chat, a division of Voliciti Group Ventures Ltd), we respect your privacy and are committed to protecting the personal information you share with us.

What We Collect:
  • Name, email, phone number (from enquiry forms, chatbot messages)
  • Business/company information (if provided)
  • IP address, browser info, and site interaction data (via cookies and analytics tools)
How We Use Your Data:
  • To respond to enquiries or requests
  • To improve our services and website performance
  • For internal marketing or service development
Data Sharing:

We do not sell or rent your personal data. Third-party platforms (e.g., analytics providers, chatbot software) may process data on our behalf under GDPR-compliant agreements.

Your Rights:
  • Request access, correction, or deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

For all privacy-related requests, email: info@virtualautochat.uk

Website Usage
2. Website Terms of Use

By accessing this site, you agree to the following terms:

Intellectual Property

All content (including videos, graphics, text, branding, and chatbot code) is owned by Explainer-Video.uk or licensed to us. You may not reuse, reproduce, or distribute without permission.

Prohibited Usage
  • No scraping, reverse engineering, or misuse of our HumanBot or chatbot widgets
  • No unauthorised attempts to copy or resell our products
  • No posting or transmitting malicious code or spam
Disclaimer

We make every effort to ensure our information is accurate, but cannot guarantee full completeness. Use of any automated content is at your discretion.

3. Cookie Policy

Explainer-Video.uk uses cookies to:

  • Monitor traffic (via Google Analytics)
  • Provide interactive chatbot experiences
  • Enhance usability
4. Refund & Cancellation Policy
Cancellation Window

Orders may be cancelled within 12 hours of confirmation. Refunds will be issued minus an admin fee.

Non-Refundable Deposits

Once scriptwriting or production has begun, deposits are non-refundable.

Accessibility
5. Accessibility Statement

We are committed to making our website usable for all users, including those with disabilities. We aim for WCAG 2.1 AA standards.

If you have trouble accessing any content, please email us: info@virtualautochat.uk

6. Chatbot & AI Disclaimer

Our HumanBots and Conversational Chatbots are designed for support, enquiry management, and general assistance. Responses generated are based on pre-trained content and logic.

Disclaimer:

Responses do not constitute legal, medical, or financial advice. We recommend consulting qualified professionals for specialised concerns.

White-Label Services
7. Licensing & White-Label Terms

Clients interested in self-hosting and maintaining their chatbot must:

01
Apply for white-label licensing
02
Undergo onboarding and training
03
Accept ongoing support responsibilities and legal compliance

We reserve the right to approve or decline white-label applications based on technical and brand criteria.

8. Contact & Complaints

For general enquiries, complaints, or policy questions:

📞 Phone

0330 043 0703

Terms of Sale
Terms of Sale

These Terms of Sale apply to all services provided by Explainer Video UK, trading under Voliciti Group Ventures Ltd, including HumanBots, next-generation conversational chatbots, and explainer video production.

1. Pricing

All quoted prices are in GBP (£) and include:

Full creative design and production
Branding with your logo, colours, and voice
12 months of hosting for chatbot and/or video services
Delivery via downloadable MP4s or embed-ready widgets/code

Pricing may vary depending on customisation and service tier.

2. Payment Terms
  • 50% deposit required upon invoice to begin the project
  • 100% upfront required for all card payments
  • We accept credit/debit cards, bank transfer, or invoice payment
  • Balance is due within 3 days of delivery of code or final files
3. Invoicing
Invoice Provision

Invoices are provided for all service-based packages

Payment Reminders

Payment reminders will be issued prior to delivery

Late Payments

Delayed payments may affect delivery schedules or hosting continuity and may incur additional fees for late payments

4. Revisions & Updates
2 Rounds Included

Each project includes 2 rounds of revisions

Additional Edits

Additional edits beyond this will be quoted separately

Post-Launch Updates

Updates post-launch (e.g. chatbot retraining, new video render) follow the same payment structure (50% deposit or 100% card)

5. Ownership & Usage
Ownership Transfer

Ownership of all final deliverables (videos, chatbots, widgets) transfers upon full payment

Client Responsibility

Clients are solely responsible for copyright clearance of any submitted images, video, or content

Liability Disclaimer

We are not liable for misuse of unauthorised third-party assets provided by clients

Hosting
6. Hosting & Access
What's Included
  • Includes 12 months of secure hosting per project
  • Renewal will be offered at a nominal annual rate based on service type
Migration Policy

Migration is not permitted as our solutions are built on proprietary back-office systems for feature stability, analytics, and compliance

All tools must remain hosted within our environment to maintain performance and service guarantees

7. Cancellations & Refunds
1
Within 12 Hours

Cancellations allowed within 12 hours of confirmed order

2
Refund Process

Refunds will be issued minus applicable admin and processing fees

3
Work Started

If any design, development, or scripting has started, the deposit becomes non-refundable

8. Support
Included Support

Includes 30 days of post-launch support

Extended Options

Optional extended support or chatbot training packages available upon request (fees apply)

📩 Contact Details

Email: info@virtualautochat.uk

Phone: 0330 043 0703

Trading name: Explainer Video Humanbot Conversational Chatbot Solutions

Company: Voliciti Group Ventures Ltd

⚖️ Ethics & Compliance
Responsible Use & Content Disclaimer

At Explainer Video UK (a division of Voliciti Group Ventures Ltd), we are committed to ethical digital solutions, transparency, and respect for intellectual property and personal representation.

🎭 AI Avatars, Voice Cloning & Digital Personalities

We offer options to replicate a client's voice, style, and likeness in video and chatbot interactions — including realistic avatars and HumanBots.

  • Proof of Identity & Sign-Off: We require written consent and proof of identity for all services involving the use of personal likeness, cloned voiceovers, or signature branding.
  • Misrepresentation Warning: Any attempt to impersonate another individual or brand without authorisation will result in service termination and may be reported to authorities.
  • No Deepfake Content: We do not produce deepfake content or misleading representations intended to deceive the public.
🧠 Explainer Videos, Scripts & Training Content

All content (scripts, video copy, chatbot responses, etc.) produced is tailored to each client based on the information they provide.

  • Client Responsibility: You are responsible for ensuring that all materials (text, images, logos, brand names, video footage, product claims) you submit for use are either:
  • Owned by you
  • Licensed for use
  • Or cleared with appropriate permissions
  • Accuracy & Compliance: You must confirm that all product claims, service descriptions, and industry content meet local regulations and compliance standards relevant to your sector (e.g., healthcare, finance, legal, etc.).
📢 Third-Party Content

Explainer Video UK accepts no liability for copyright infringement, libel, or brand misrepresentation arising from content supplied by the client.

  • We do not verify the authenticity of client-submitted images, testimonials, or scripts.
  • All legal responsibility for usage permissions lies with the content owner.
🤖 AI Automation & HumanBot Responses

HumanBots and Conversational Chatbots are trained using knowledge bases provided or approved by the client.

  • They are not substitutes for professional, legal, medical, or financial advice.
  • Clients are encouraged to regularly review and update their knowledge bases to reflect current information and services.

✅ For further assistance, please email: info@virtualautochat.uk

💻 Infrastructure
Hosting & Platform Integrity

Our HumanBots and Conversational Chatbots integrations are designed to operate within a secure, performance-optimised environment managed by Explainer Video UK. Explainer videos are produced and rendered and can be posted independently on any social media platform.

Why Hosting Must Remain with Us:

To maintain full functionality, security, and ongoing performance, our services are hosted on a proprietary back-office system that includes:

✅ Version-controlled updates
✅ Secure training data management
✅ Real-time multilingual delivery
✅ Instant analytics and reporting
✅ Integrated video-playback and conversational logic
⚠️ Migration Restrictions

Migration to external servers or third-party platforms is not permitted because:

Our bots rely on custom-built backend services that cannot operate independently or outside our hosted infrastructure.

Attempting migration would disrupt:
  • Bot logic and responsiveness
  • Knowledge base connections
  • API integrations (e.g. video, calendars, analytics, automations)
Hosting Renewal
12 Months Included

All packages include 12 months of hosting from the date of delivery.

Annual Renewals

Renewals are available annually at a nominal rate, depending on your package type and geographical data usage.

Flexible Options

We offer the option to pause, upgrade, or consolidate multiple bots under one hosting plan as your needs evolve. We also offer a monthly subscription service.

📩 Questions about hosting? Contact us at info@virtualautochat.uk or call 0330 043 0703.

🌐 Website footer

© 2026 Explainer Video UK — All rights reserved.

A division of Voliciti Group Ventures Ltd | Company No. 16132088

Trading as: Explainer Video, HumanBot & Conversational Chatbot Solutions

Contact Information

☎️ Call: 0330 043 0703

📱 WhatsApp: https://wa.me/MZRQRPKB67ZWO1


📧 Email: info@virtualautochat.uk

📍 UK-based | Serving clients globally

🔹 Services:

Explainer Videos | HumanBots | Conversational Chatbots | Done-for-You Landing Pages | AI Assistants

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